Need a hand? Start here.
Account, privacy and play-balance requests all land in one inbox. Pick the card that matches your question.
Message the team
Use the contact form, or email . If you have a profile, mention its email and describe the issue in a few lines. Never send a password or a Google credential.
Your data
Profiles can be deleted any time from My account, instantly. To see or correct what we hold, choose “Privacy question” on the contact form. Full details sit in the Privacy Policy.
Pause or limit
Pick “Pause my play” or “Restrict my account” on the contact form, write from your account email and say for how long. Deleting your profile is always an option too.
If gambling is hurting
Our inbox is not a crisis or counselling line. If gambling is harming you or someone close to you, free confidential services are listed in the Play Smart guide. In immediate danger, call your local emergency number.
Quick answers
A game won’t load or looks broken
Reload first. Make sure JavaScript is on, then try another browser or a private window, since some extensions block game content. Check you answered the 18+ question as well. Still stuck? Use the contact form and choose “Game problem”; the game’s name is filled in when you come from its page.
Must I log in to play?
No. Games open without an account. You just confirm you are 18 or over.
I forgot my password
Use Forgot your password? and we will email a link that works for 60 minutes. Nothing arrived? Check spam, then contact us.
I signed up with Google. Can I add a password?
Yes. Run Forgot your password? with the same email and choose one. Google sign-in keeps working too.
Does it cost money, or can I win something?
No to both. The site is free and credits have no cash value. There are no purchases, deposits, withdrawals or prizes. See About.
Where do I see how my data is used?
In the Privacy Policy and the Cookie Policy. Both describe how the site really works.